Privacy Policy

Last Updated: November 16, 2025

REALMOVE GROUP LTD trading as HandsAI ("HandsAI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.handsai.com (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1.1 Personal Data

Personally identifiable information, such as your name, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

Specifically for users registering interest or applying:

  • Consumers/Property Owners: Name, email, phone (optional), postcode, user type (homeowner, tenant, landlord, agent), types of services interested in.
  • Tradespeople: Name, email, phone number, business name (optional), primary postcode, website (optional), primary trade, years of experience, service radius, secondary skills (optional), insurance status, certification status and details (if applicable), business registration status and number (if applicable), additional business information (optional), referral source.

1.2 Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account (upon platform launch).
  • Process your registration of interest for our upcoming platform launch.
  • Process your application to join the platform as a tradesperson.
  • Email you regarding your account or order, or regarding our launch progress.
  • Send you newsletters and marketing communications (where you have consented).
  • Respond to your inquiries and offer support.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Request feedback and contact you about your use of the Site.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Comply with legal and regulatory requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):

  • Consent: We will process your personal data where you have given clear consent for us to process your personal data for a specific purpose (e.g., sending marketing emails, placing non-essential cookies). You can withdraw your consent at any time.
  • Legitimate Interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests (e.g., improving our services, preventing fraud, responding to inquiries), provided those interests are not outweighed by your rights and interests.
  • Contractual Necessity: If you register for our platform once launched, we will process your data as necessary for the performance of the contract between you and us, or to take steps at your request before entering into such a contract.
  • Legal Obligation: We may process your personal data where it is necessary for compliance with a legal obligation to which we are subject.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery (e.g., Mailgun), hosting services, customer service, and marketing assistance. We require these third parties to maintain the confidentiality of your information and to use it only for the purposes for which we disclose it to them.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Lead information (interest registrations, applications) will be retained for up to 24 months or until the platform launch, whichever is sooner, unless you consent to further communication.
  • Contact form submissions will be retained for up to 12 months.
  • Marketing consent and subscription data will be retained for as long as you remain subscribed, plus a reasonable period afterward to comply with legal obligations.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Protection Rights

Under UK GDPR, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [Your Contact Email] or via our Data Request Form if you wish to make a request.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

REALMOVE GROUP LTD
Trading as HandsAI
The Old Red Lion 2-4, Manchester Road
Burnley, England, BB11 1HH
Company number: 15335438
Email: info@handsai.com